Refund and Return Policy – Trendyluis

Effective Date: December 6, 2024

At Trendyluis, we prioritize your satisfaction with every purchase. This Refund and Return Policy outlines the terms and conditions under which you can return or exchange items and receive refunds. By shopping with us, you agree to the terms outlined below.

Contact Information:

1. Return Eligibility

We accept returns or exchanges for eligible items under the following conditions:

  • Items must be returned within 14 days of delivery.
  • Items must be unused, undamaged, and in their original packaging with all tags attached.
  • Proof of purchase (e.g., order confirmation or receipt) is required.

1.1 Non-Returnable Items

The following items cannot be returned or exchanged:

  • Personalized or customized products.
  • Items marked as “Final Sale” at the time of purchase.
  • Items damaged due to misuse, improper handling, or accidents after delivery.

2. Return Process

2.1 Steps to Initiate a Return

  1. Contact Us:
    • Email [email protected] with your order number, reason for the return, and photos (if applicable).
  2. Approval:
    • Once your return request is approved, we will provide instructions and a prepaid return shipping label for U.S. customers.
  3. Pack and Ship:
    • Securely pack the item(s) in their original packaging and affix the return shipping label.
    • Drop off the package at your nearest courier location or schedule a pickup.

2.2 International Returns

For international customers, return shipping costs are the responsibility of the buyer unless the item was defective or incorrect.

3. Refund Policy

3.1 Refund Eligibility

Refunds are processed once the returned item is received and inspected to ensure it meets return criteria.

3.2 Refund Method

  • Refunds will be issued to the original payment method.
  • Please allow 7–10 business days for the refund to reflect in your account, depending on your bank or payment provider.

3.3 Deductions

If applicable, shipping charges and restocking fees may be deducted from the refund amount unless the return is due to a defect or error on our part.

4. Exchange Policy

If you wish to exchange an item for a different size, color, or product:

  • Follow the same process as outlined in the Return Process section.
  • Exchanges are subject to product availability.
  • If the desired item is out of stock, you may opt for a refund or store credit.

5. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item:

  • Contact us immediately at [email protected] with photos and details of the issue.
  • Approved claims for damaged or defective items are eligible for a replacement, full refund, or store credit at no additional cost.

6. Canceling an Order

Orders can be canceled within 12 hours of placement by contacting our support team.

  • Once the order is processed or shipped, cancellations are not possible.

7. Additional Notes

  • Shipping Costs: Original shipping charges are non-refundable unless the return is due to our error.
  • Late Returns: Items returned beyond the 14-day window may not be accepted.
  • Store Credit: In some cases, we may issue store credit instead of a refund.

8. Policy Updates

Trendyluis reserves the right to modify this Refund and Return Policy at any time. Updates will be posted on our website, and the effective date will be revised accordingly.

9. Contact Us

If you have any questions or need assistance with your return or refund:

Thank you for choosing Trendyluis. We value your trust and are committed to ensuring your satisfaction.

Visit www.trendyluis.com for more information.