Sales Policy – Trendyluis

Effective Date: December 6, 2024

Welcome to Trendyluis, your trusted destination for premium Christmas and holiday decorations, gifts, and accessories. This Sales Policy is designed to provide clear information about our sales terms and conditions to ensure your shopping experience with us is seamless, secure, and satisfying.

We are committed to delivering high-quality products and excellent service, making your celebrations memorable. By shopping with Trendyluis, you agree to the terms outlined in this policy.

Contact Information:

1. Applicability of the Policy

This Sales Policy applies to all purchases made through our official website (www.trendyluis.com), physical store location, and authorized retail channels. By purchasing our products, you acknowledge and agree to the following terms and conditions.

2. Pricing Policy

  • Transparency: All product prices displayed on our website include applicable taxes unless stated otherwise. Prices are shown in USD.
  • Dynamic Pricing: We reserve the right to modify prices based on market conditions, supplier costs, or promotions. Orders confirmed at checkout will not be affected by subsequent price changes.
  • Discounts and Promotions: Trendyluis offers seasonal discounts and exclusive deals for our valued customers. Promotional prices are valid only during the specified promotion period. Subscribe to our newsletter for updates on new deals and events.

3. Payment Terms

  • Accepted Methods: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and digital wallets like Apple Pay and Google Pay.
  • Secure Transactions: All payments are processed through secure gateways that comply with industry standards for data protection.
  • Order Confirmation: After payment, you will receive an order confirmation email with details of your purchase.

4. Order Processing Policy

  • Processing Timeline: Orders placed before 5:00 PM EST on business days are processed within 1–2 business days.
  • Order Accuracy: Please review your order details carefully before confirming. Once an order is placed, changes may not be possible.
  • Holiday Season: During peak holiday periods, processing times may extend slightly. Rest assured, we will work diligently to fulfill all orders on time.

5. Shipping and Delivery

  • Shipping Options:
    • Standard Shipping: Delivery within 3–7 business days.
    • Expedited Shipping: Delivery within 1–3 business days (additional charges apply).
  • International Shipping: Trendyluis ships worldwide. Delivery timelines vary depending on the destination country. Customers are responsible for any customs duties or taxes.
  • Tracking Information: A tracking number will be sent to your email once your order is shipped. You can track your shipment on our website or the courier’s portal.
  • Shipping Delays: While we strive to meet delivery estimates, unforeseen circumstances like weather or courier issues may cause delays.

For more information, visit our detailed shipping policy at www.trendyluis.com/shipping-policy.

6. Returns and Exchanges

At Trendyluis, customer satisfaction is a top priority.

  • Return Window: Items can be returned or exchanged within 14 days of delivery.
  • Eligibility:
    • Products must be unused, in original condition, and in their original packaging.
    • Proof of purchase is required for all returns.
  • Non-Returnable Items: Personalized items, final sale products, and damaged items due to customer mishandling are not eligible for return.
  • Process:
    • Contact us at info@trendyluis.com with your order details and reason for return.
    • Approved returns will receive a prepaid return label for US customers. International customers are responsible for return shipping costs.
  • Refunds: Refunds are issued to the original payment method within 7–10 business days after the returned item is inspected.

For detailed information, refer to our return policy at www.trendyluis.com/return-policy.

7. Customer Support

Our customer support team is here to assist you with any inquiries or concerns.

  • Hours of Operation: Monday–Friday, 9:00 AM to 5:00 PM EST
  • Contact Channels:

We value your feedback and are committed to resolving any issues promptly.

8. Cancellation Policy

  • Orders can be canceled within 12 hours of placement by contacting our support team.
  • Once the order has been processed or shipped, cancellations are not possible.

9. Additional Terms

  • Policy Updates: Trendyluis reserves the right to modify this Sales Policy at any time. Changes will be posted on our website and take effect immediately.
  • Governing Law: All transactions are governed by the laws of the State of New York. Any disputes shall be resolved under the jurisdiction of New York State courts.
  • Limitation of Liability: Trendyluis is not liable for delays or damages caused by external factors such as courier issues or natural events.

10. How to Stay Updated

Stay informed about our latest offers, new arrivals, and policy updates by subscribing to our newsletter or following us on social media.

Thank you for choosing Trendyluis for your holiday shopping needs. We are thrilled to be part of your Christmas celebrations. For additional details, visit www.trendyluis.com.

Let’s make this holiday season bright and joyous together!